JETBLUE AND WESTJET: A TALE OF TWO IS PROJECT 1 Issues 1. A. How important is the reservation system at airlines such as WestJet and JetBlue. B. How. JetBlue and WestJet: A Tale of Two IS Projects By: Michael Najmulski The reservation systems at airlines such as WestJet and JetBlue are very important to the. JetBlue and West Jet: A Tale of Two IS Projects Name Course Tutor’s Name Date The reservation system will increase revenue for the airline companies due to.

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The step is to inventory the situation. JetBlue is slightly bigger, with aircraft in use compared to WestJet’s 88, but both have used the same low-cost, good-service formula to achieve profitability in the notoriously treacherous airline marketplace. Other than that, both airlines needed more processing power to deal with a far greater volume of customers.


The risk of a functional analyst leaving is greatest in the initial phases of the project when they are intensively interacting with the customer. That step happens later. JetBlue continued to grow at a rapid pace, remaining profitable throughout, untilwhen the company lost money in a quarter for the first time since going public. Earlier in this decade, Znd underwent rapid expansion spurred by its early success and began anx more Canadian destinations and then U. It also serves as yet another reminder of how successfully planning for and implementing new technology is just as valuable as the technology itself.

They also needed features like the ability to link prices and seat inventories to other airlines with whom they cooperated. Westjt company began with approximately 40 employees and three aircraft. But compared to what WestJet endured, the company was extremely well prepared to handle these problems.

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The rapid growth of each airline rendered their existing information systems obsolete, including their airline reservation systems.

Completion bonuses anx a routine way that organizations which are closing down operations mitigate the risk that the people participating will leave before the project is ready to let them go. Its goal is to provide low-cost travel along with unique amenities like TV in every seat, and its development of state-of-the-art IT throughout the business was a critical factor in achieving that goal.

The more quickly the risk associated with an item to be validated the more quickly the risk is no longer a risk so its probability can be zeroed out.

JetBlue and WestJet: A Tale of Two IS Projects – Case Study Example

Each risk should be evaluated based both on its probability and on the impact that it would cause if it happens. The objective is to develop a framework for evaluating the various risks against one another. Hundreds of thousands of bookings for future flights that were made before the changeover were inaccessible during the file transfer and for a period of tape thereafter, because Sabre had to adjust the flights using the new system.

destjet The company is headquartered in Queens, New York. Inboth airlines upgraded their airline reservation systems, and one of the two learned this lesson the hard way.

The resulting number is a single number, a risk quotient, which can znd used to prioritize risks within the project. This turned out to be a poor decision, as the weather conditions prevented the flights from taking off and passengers were stranded for as long as 10 hours. For instance, if the greatest risk is personnel turnover as it usually is then, the probability may have to be evaluated more objectively. In jeyblue to the increase in customer complaint calls, customers also took to the Internet to express their displeasure.


But compared to WestJet, the company was extremely well prepared to handle problems and risk such as these.

For example, they built a backup Web site to prepare for the worst-case scenario. Simply getting a verbal, personal commitment to finish projeects project is often enough to further reduce the probability that a person will leave during the project. Either the airline successfully completes its westjey and the customer notices no difference in the ability to book flights, or the implementation is botched, angering customers and damaging the airline’s brand.

JetBlue ended up using its backup site several times.

Story 3 – JetBlue and WestJet: a tale of two IS projects

The migration required WestJet agents to go through complex steps to process the data. From a customer amd, only one of two things can happen: Each carrier had started out using a system designed for smaller start-up airlines, and both needed more processing power to deal with a far greater volume of customers.

The goal is to collect all the risks. This delay provoked a deluge of customer dissatisfaction. Next, inventory can also help control risk. Proojects should also include all external factors such as a change in company direction or a change of technology direction.